Who We Are
fv111 operates the online casino and sports-betting platform at fv111.ws. We provide slots, live-dealer games, crash titles, and fishing games to players in Bangladesh and other permitted territories. When you create an account, deposit via bKash or Nagad, or use any part of the fv111 platform, fv111 is the entity responsible for your personal data.
References to "fv111," "we," "us," or "our" throughout this document all refer to the same operator. References to "you" mean any registered member or visitor to fv111.ws.
What Information We Collect
We only collect information that is genuinely needed to run a safe, fair, and functional platform. The table below summarises the main categories.
| Category | Specific Data Points | Collected When |
|---|---|---|
| Account details | Full name, date of birth, email address, mobile number | Registration |
| Identity documents | NID card, passport, or driving licence scan | KYC verification before first withdrawal |
| Payment data | bKash / Nagad / Rocket / bank account numbers, transaction reference IDs | Deposit and withdrawal requests |
| Gameplay records | Game sessions, bets placed, wins, losses, bonus activity | Every session on fv111 |
| Device and network | IP address, device type, operating system, browser, fv111 App version | Every login and page visit |
| Communications | Live-chat transcripts, emails to [email protected], bonus claim requests | When you contact us |
We do not collect your full payment-card number. Mobile wallet transactions go through the payment provider's own encrypted channel; fv111 only receives the transaction reference and status.
How We Use Your Information
Running your account
Your name, mobile number, and email are used to create and maintain your fv111 account, send deposit confirmations, process withdrawals (minimum ৳1,000, processed within 45 minutes for verified accounts), and deliver customer support through our 24/7 live chat.
Verifying your identity (KYC)
Before releasing your first withdrawal, fv111 is required to confirm your identity. We review your submitted NID card, passport, or driving licence within six hours. This step protects you from fraud and keeps the platform compliant with anti-money-laundering requirements. Documents are stored securely and not used for any other purpose.
Bonuses and promotions
We use your gameplay history to calculate cashback, apply reload bonuses, and determine VIP tier progress. For example, the daily cashback rate starts at 0.6% and rises with your tier. We will not share your bonus records with third parties for their own marketing.
Fraud prevention and responsible gaming
Device and IP data help us detect duplicate accounts, unusual login patterns, and potential problem-gambling behaviour. If our system flags a concern, our team may contact you or temporarily limit your account while we investigate.
Service messages
We send transactional messages (deposit receipts, withdrawal status, password resets) by SMS and email. Promotional messages (bonus offers, new game launches) are sent only if you have not opted out. You can unsubscribe from promotional messages at any time by emailing [email protected].
When We Share Your Data
fv111 does not sell your personal data. We share information only in the following limited situations:
- Payment processors: bKash, Nagad, Rocket, and bank partners receive only the transaction data needed to complete your deposit or withdrawal.
- Game providers: Pragmatic Play, JILI, PG Soft, CQ9, Red Tiger, Ezugi, and Sexy Gaming receive a session token and bet data so their games function correctly. They do not receive your full name or contact details.
- Identity verification services: Your KYC documents may be processed by a third-party verification service under a data-processing agreement. They act on our instructions only.
- Legal requirements: We will disclose data if required by a valid court order or regulatory authority. We will notify you unless legally prohibited from doing so.
- Business transfers: If fv111's business is restructured, your data may transfer to the successor entity under the same privacy protections.
How Long We Keep Records
We retain your account information and transaction records for a minimum of five years from the date your account closes. This period covers standard financial-record and anti-money-laundering obligations. Gameplay logs are kept for three years. Live-chat transcripts are kept for one year. After the applicable retention period, records are deleted or anonymised.
If you request account closure, we will deactivate your account promptly. We will still retain the records described above for the stated periods, but your data will not be used for any active purpose during that time.
Your Rights Over Your Data
You have the following rights regarding the personal information fv111 holds about you:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to fix inaccurate details (for example, a misspelled name).
- Deletion: Request erasure of your data where there is no legal obligation to retain it.
- Restriction: Ask us to pause processing while a dispute is resolved.
- Portability: Receive your account data in a machine-readable format.
- Objection: Object to processing based on our legitimate interests.
- Withdraw consent: Opt out of promotional messages at any time.
To exercise any of these rights, email [email protected] with the subject line "Data Request." We will respond within 14 days. We may need to verify your identity before acting on the request.
Cookies and Tracking Technologies
fv111.ws uses cookies and similar technologies to keep you logged in, remember your language preference, and understand how players navigate the site. We use three categories:
Strictly necessary
These cookies are required for the platform to work. They maintain your login session, secure your account tokens, and enable the fv111 App's local storage. You cannot opt out of these without also losing access to your account.
Analytics
We use first-party analytics to count page visits and track which games are most popular. This data is aggregated and does not identify you personally. You can disable analytics cookies through your browser settings without affecting gameplay.
Preference
These remember your chosen game filters, table-stake preferences, and notification settings. Disabling them means you will need to set these preferences again each session.
Your browser's cookie settings let you view, block, or delete cookies at any time. The exact steps depend on your browser — check the browser's help section for instructions.
Security Measures
fv111 uses industry-standard security practices to protect your data. These include TLS encryption for all data in transit, hashed and salted password storage, restricted internal access on a need-to-know basis, and regular security reviews of our infrastructure. Deposit and withdrawal data passes through the payment provider's own secure channel; fv111 never stores full wallet credentials.
No online system is completely immune to risk. If you suspect your fv111 account has been accessed without your permission, change your password immediately and contact our 24/7 live chat. We will act to secure your account within minutes.
Players Under 18
fv111 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. During KYC, we verify date of birth against the submitted identity document. If we discover that an underage person has opened an account, we will close it immediately, void any winnings, and delete the personal data as soon as legally permitted. If you believe a minor has registered on fv111, please contact us at [email protected].
Updates to This Policy
We may update this Privacy Policy when our practices change, when new games or payment methods are added, or when legal requirements change. The "last updated" date at the top of this page will always reflect the most recent revision. For material changes — ones that significantly affect how we use your data — we will send a notice to your registered email address at least 14 days before the change takes effect. Continuing to use fv111 after that date means you accept the updated policy.
How to Reach Us
For any privacy-related question, data request, or complaint about how fv111 handles your information, please get in touch:
- Email: [email protected]
- Live Chat: Available 24/7 from the fv111 website or App
- Subject line for data requests: "Data Request" or "Privacy Query"
We aim to respond to all privacy queries within 2 business days (UTC+06, Bangladesh Standard Time). For formal data-access or deletion requests, the response window is 14 days.