fv111 Responsible Gaming Policy

Gaming at fv111 should always be fun and entertaining. We are committed to helping you maintain control over your play and providing tools to support safe habits. This page explains our responsible gaming measures, account controls, and resources available to all players in Bangladesh.

Age Restriction and Account Verification

fv111 operates under a strict 18+ policy. All players must be at least 18 years old to register, deposit, or play. During registration, you confirm your age by agreeing to our terms. Before your first withdrawal, we verify your identity through our KYC process.

KYC Documents We Accept

National ID Card (NID), Passport, or Driving Licence. Upload clear photos showing your full name, date of birth, and photo. Our team reviews submissions within 6 hours.

If you suspect a minor has accessed your fv111 account, contact our support team immediately at [email protected]. We will suspend the account and investigate. Parents and guardians can use device-level parental controls and network filters to prevent unauthorized access.

18+ Only. Underage gaming is illegal. We reserve the right to void all bets and confiscate funds from accounts held by persons under 18 years of age.

Player Control Tools

We provide several tools to help you manage your gaming activity. All controls are available in your account settings under "Responsible Gaming." Changes take effect immediately or within 24 hours, depending on the tool.

Deposit Limits

Set daily, weekly, or monthly deposit limits. Once reached, you cannot deposit again until the period resets. Reduce limits anytime; increases take 48 hours to process.

Session Reminders

Receive alerts after playing for a set duration (30, 60, 90, or 120 minutes). A pop-up shows your session time and prompts you to review your activity.

Loss Limits

Cap your net losses over a day, week, or month. When the limit is reached, you can still withdraw but cannot place new bets until the period ends.

Reality Check

Get periodic notifications showing total time played, net wins/losses, and account balance. Configure frequency from 15 minutes to 2 hours.

How to Set Limits

  1. Log in to your fv111 account and go to "My Account."
  2. Select "Responsible Gaming" from the menu.
  3. Choose the tool you want to activate (Deposit Limit, Session Reminder, Loss Limit, or Reality Check).
  4. Enter your preferred limit amounts or time intervals.
  5. Confirm your changes. The system will send a confirmation message once limits are active.

To reduce or remove a limit, contact our 24/7 support team via live chat or email. Limit reductions take effect immediately, while increases require a 48-hour cooling-off period to ensure the decision is deliberate.

Warning Signs of Problem Gaming

Problem gaming can develop gradually. Recognizing early warning signs helps you take action before habits become harmful. Consider whether you experience any of the following behaviors:

  • Spending more money on gaming than you planned or can afford.
  • Chasing losses by continuing to play after losing money in an attempt to win it back.
  • Borrowing money, selling possessions, or using household funds to gamble.
  • Feeling anxious, restless, or irritable when not playing or when trying to cut down.
  • Lying to family or friends about the amount of time or money you spend on gaming.
  • Neglecting work, studies, or personal relationships due to gaming.
  • Using gaming as an escape from stress, depression, or other personal problems.
  • Repeatedly breaking promises to yourself or others about reducing or stopping play.

If two or more of these signs apply to you, consider using the self-exclusion or cooling-off tools described below, or reach out to a support organization for confidential advice.

Self-Exclusion and Cooling-Off

fv111 offers two account restriction options to help you step back from gaming when needed. Both are voluntary and free to activate.

Cooling-Off Period

A cooling-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or place bets. Your account balance remains safe, and any active bonuses are paused (they resume when the cooling-off period ends). This option is ideal if you need a short break to reassess your gaming habits.

To activate a cooling-off period, log in to your account, go to "Responsible Gaming," and select "Take a Break." Choose your preferred duration and confirm. The restriction starts immediately. You will receive an email when the period ends and your account is reactivated.

Self-Exclusion

Self-exclusion permanently closes your fv111 account for a minimum of 6 months. Once activated, you cannot log in, deposit, withdraw (except existing balance), or create new accounts. Marketing emails and promotional messages stop immediately. Self-exclusion is irreversible during the chosen period.

To self-exclude, contact our support team at [email protected] with your request. Include your registered email address and preferred exclusion duration (6 months, 1 year, 2 years, or permanent). We will confirm your request within 24 hours and close the account. Any remaining balance will be returned to your registered payment method after KYC verification.

After the self-exclusion period ends, your account remains closed unless you contact us in writing to request reactivation. We will ask you to confirm that you are ready to resume play responsibly before reopening the account.

Creating multiple accounts to bypass self-exclusion is prohibited. If detected, all accounts will be permanently banned and funds forfeited.

Support Resources and Contacts

If you or someone you know is struggling with problem gaming, professional help is available. These organizations provide free and confidential support in Bangladesh:

  • National Mental Health Helpline (Bangladesh): Call 10999 for 24/7 crisis support and counseling referrals.
  • Kaan Pete Roi (Emotional Support Hotline): Call 01779-554391 from 3 PM to 11 PM daily for anonymous emotional support.
  • GamCare (International Resource): Visit gamcare.org.uk for online chat, forums, and self-assessment tools (English language).
  • BeGambleAware: Visit begambleaware.org for educational resources and UK-based helpline access.

Need Help Now?

Our support team is available 24/7 to assist with responsible gaming tools, account restrictions, or referrals to professional resources.

Email Support Team

Additional Recommendations

Keep gaming fun by following these guidelines:

  • Set a budget before you start playing and never exceed it.
  • Treat gaming as entertainment, not a way to make money or solve financial problems.
  • Take regular breaks and avoid long sessions without rest.
  • Do not play when upset, stressed, or under the influence of alcohol or drugs.
  • Balance gaming with other activities like work, hobbies, and time with family and friends.

fv111 is committed to promoting safe and responsible gaming. We continuously review our policies and tools to ensure they meet the needs of our players. If you have feedback or suggestions for improving our responsible gaming measures, contact us at [email protected].

Back to Home